Cold Weather Policy - Winter Season 2025-26
The safety and wellbeing of both our guests and staff are of utmost importance to us. As such, the following policy outlines our procedures during periods of very cold or inclement weather.
Should temperatures be -26C (without windchill) or colder at the scheduled time of opening for that day, Edmonton Ski Club may decide to postpone lessons and limit operations. This decision to postpone and / or limit operations is made on a daily basis according to the weather conditions as are noted at Edmonton Ski Club.
Guests affected by postponed lessons due to weather conditions will be contacted by email or phone. Every effort will be made to reschedule to a later date. If that is not possible, a credit will be placed on the guest profile in the equivalent amount of the missed lesson. Credits expire as of March 20, 2026.
Private or group lessons can be rescheduled by emailing snowschool@edmontonskiclub.com
Edmonton Ski Club will close all facilities and postpone all lesson programs when a Severe Weather Warning is issued by Environment Canada. The official weather information source for Edmonton Ski Club is the Environment Canada website, www.weather.gc.ca.
Tubing lanes will close when it is -20C (without windchill) or when due to course conditions Edmonton Ski Club determines it is unsafe to proceed with tubing at the time of the scheduled session. Guests will be contacted by phone or by email with all postponed tubing bookings will be rescheduled at a mutually agreed upon date and time within existing schedules. If that is not possible, a credit note will be placed on the guest profile in the equivalent amount of the value of the missed session. Credits expire as of March 20, 2026.
Waivers
The appropriate waiver(s) must be completed by all guests prior to active participation in the chosen activity. Failure to complete the waiver(s) will result in service being denied or restricted.
Cancellations / Refunds / Rescheduling of Lessons and Programs
Group and private instructional lessons, camp fees, tubing / luging bookings are refundable (minus 15% e-commerce processing fee) if canceled at least 48 hours prior to the lesson or session commencement date.
Appointment, lesson or program rescheduling changes must be requested by the guest via email to guestservices@edmontonskiclub.com and will be subject to a $20.00 administrative fee per occurrence. Bookings cannot be rescheduled if request is less that 48hrs prior to the start time.
No refund or credit will be given to participants who elect to miss lessons, programs or activities for any reason except due to serious illness or injury that must be verified with a doctor's note outlining the applicable dates missed. Lessons, programs and activity bookings are conducted in all weather conditions in which the business is open for operations, however we will cancel and reschedule lessons, programs and bookings affected by extreme weather conditions as outlined in our Inclement Weather Policy noted above.
Should you choose to miss a lesson due to temperatures that still fall within our normal operating threshold there will be no refund or credit provided.
No shows or guests arriving late for a scheduled lesson by more than 15 minutes, for whatever reason, will be automatically considered absent and the applicable fees and charges being deemed non-refundable.
An air quality index of 8.5 or higher will result in the cancellation of scheduled classes. Cancelled classes to be re-scheduled at discretion of Edmonton Ski Club, based on the existing class schedules.
If a private lesson, multi-day program or seasonal camp is rescheduled or canceled due to weather and/or the new date does not work with your schedule, you are entitled to a credit only for the missed session to be used towards future bookings made in the same operating season.
If you elect to miss a booking that a credit amount has been applied, the credit will be considered null and void.
Credits will not carry forward outside of the season that the product or service was purchased in. Credits are only applicable for the operational season and year they were purchased for: ie. Summer 2025 credits conclude as of August 31, 2025. Winter 2025/26 credits conclude at the end of that season in March 20, 2026 unless noted otherwise.
All requested refunds, whatsoever are subject to a 15% e-commerce processing fee. Partial refunds on any unused portion of a product purchase will not be considered.
Refund requests need to be made by emailing guestservices@edmontonskiclub.com. No refunds or account credits will be considered for cancellations received less than 48hrs prior to the scheduled booking, lesson or activity.
Season Passes
Season Passes are refundable (minus 15% e-commerce fee) if canceled before opening day. After opening day, prorated refunds (minus 15%) or a credit may be requested only for serious injury, major medical condition, or relocation. Documentation of relocation or medical verification will be required. Prorated refund rates for the aforementioned situations are as follows:
Opening Day - December 14, 2025 = 75%
December 15, 2025 - January 14, 2026 = 50%
January 15, 2026 - February 28, 2026 = 25%
Season pass refunds will NOT be considered after March 1st of the current season for any reason.
Refunds to be provided for medical reasons must be supported by a doctor’s certificate.
Refunds to be provided for work / home relocation and outside of Edmonton region must be supported by a letter from an employer outlining transfer and employment location.
Season passes are non-transferable.
Lift Tickets/Rentals
Lift Tickets or Rentals are non-refundable and are only applicable to the calendar season they were purchased in.
Edmonton Ski Club requires all guests on the property to be displaying a valid lift ticket while recreating on the site.
Lift Tickets or Rentals may be transferred to a different date due to cold weather closure or used another date in the calendar season they are purchased for.
Inability to use our lifts or terrain outside of your skill is not our responsibility and falls to the user. No refunds or credits will be given for those unable to load our lifts, we are however happy to provide assistance, guidance and tips on how to load our surface lifts to access areas within your ability to responsibly access.
Gift Cards
Gift Cards are non refundable and do not expire.
Private/Group/Birthday Bookings
For information regarding cold weather cancellation/rebooking/refund options and all other Private Booking concerns, please see Private Bookings Contract or email us at guestservices@edmontonskiclub.com.
Bullying/Harassment
Bullying, harassment, discrimination or verbal abuse of our staff or patrons is absolutely not tolerated. Any person who deems it acceptable to engage in any of the above behavior will promptly be asked to leave the property. No refunds for any services or products will be provided should this be the result. We are always happy to engage in respectful discourse to reach resolution.
How to Access Edmonton Ski Club via Email
Refunds, reschedule and cancellation requests must be submitted in writing to guestservices@edmontonskiclub.com 48 hours prior to the commencement of your registered or scheduled program. Emails provide a time stamp and record of the communications and requests.
No-shows or late arrivals, as noted, will not be credited or refunded in any way.
We appreciate everyone's adherence to our policies accepted and acknowledged at the time of purchase. We strive to keep recreational sport accessible and affordable for all and it is through these policies that we are able to do so. We thank every person for their patronage, grace and understanding as we work to provide a high quality of service and experience to each guest. Thank you.
Air Quality (AQI) Policy - Summer Season 2025
An air quality index of 8.5 or higher at the time of facility opening will result in the postponement of all scheduled lessons, bookings, reservations and programs for that particular day. Postponed sessions will be rescheduled at the sole discretion of Edmonton Ski Club and will be coordinated based on existing class schedules.
Should you choose to miss a lesson, booking, reservation or program session due to air quality concerns not within thresholds of the current policies, no refund or account credit will be provided.
An official email notification will be provided to our guests, typically within 24 hours of the originally scheduled sessions. However, in some more extreme cases notifications will be provided with very short notice.
Should we suspend operations due to inclement weather or poor air quality, all scheduled lessons, bookings, reservations and programs will either be credited and / or rescheduled to an alternate date within the current operational season, a the sole discretion of Edmonton Ski Club. If a lesson, booking, reservation or program is canceled due to air quality and the new date and time cannot be mutually agreed upon, you are entitled to a prorated amount that is to be used toward any future Edmonton Ski Club purchases. Timeline limitations for use of prorated credits will be established and communicated to the guest.
POLICY UPDATE: JUNE 24, 2025
